Trouble connecting with HubSpot

How to connect Hublead?

Step by step video

Step 1: Download the Chrome extension

1. Go to the Chrome Web Store and search for Hublead Chrome extension or you can find it here.
2. Click on "Add to Chrome".

Step 2: Connect to HubSpot

1. Hublead will open LinkedIn for you.
2. Click "Connect HubSpot!" when the welcome message appears.

Step 3: Log in to HubSpot

1. Sign in with your email; Google; SSO.

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Step 4: Accept Hublead permissions

1. Select your HubSpot account.

Step 5: You can now start using Hublead

• Go to LinkedIn contact you want to import in HubSpot
• Click on "Add to CRM"

My error message is:

You need the App Marketplace access permission set to install this app

It's important to verify your user permissions with your admin.

The issue you're encountering is due to the lack of this permission:

• App Marketplace Access

Click here to view the required HubSpot permissions and learn how to locate them.

Couldn’t complete the connection

Please consult with your admin to review your user permissions. The issue indicated by this alert may be due to not having sufficient permissions, such as:

• The ability to edit contacts you own (or broader permissions).
• The right to edit companies you own (or more).
• The authority to edit deals you own (or more).
• Edit Property Settings
• List Access: Read & Write (Find it in Marketing)

Click here to view the required HubSpot permissions and learn how to locate them.

Error 400: Something went wrong while processing your request.

Begin by verifying if Hublead is listed under "Connected Apps" in HubSpot. If it appears there, click on 'Uninstall', and then attempt to reconnect Hublead to HubSpot using the Chrome extension.

Occasionally, HubSpot authentication may take longer than expected, leading to failure. We suggest waiting for 10 minutes before trying again. If the issue persists, please reach out to us via our website chat or email us at support@hublead.app.

Permissions required to connect Hublead to HubSpot

To effectively use the service, you'll require:

• The ability to edit contacts you own (or broader permissions).
• The right to edit companies you own (or more).
• The authority to edit deals you own (or more).
• Read/Write Lists
• Edit Property Settings.
• App Marketplace Access.

How to change permissions in HubSpot

Ask your Super Admin to give you the permissions required

Use the button below to quickly copy and send the email template below to your HubSpot admin for a permissions review.

Hi [Admin's Name],

I need a few HubSpot permissions enabled for optimal use of Hublead:

1. Editing rights for contacts, companies, and deals I own, at least.
2. Ability to edit property settings.
3. Access to the App Marketplace.

For a clearer understanding, here's a quick tutorial with more details and guidance on how to find and enable these permissions.

Your assistance in setting up these permissions would be greatly appreciated.

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Make sure your extension is up to date

Open the Google Chrome browser.

Go directly to this link.

Otherwise, you can:

1. Click the triple-dot symbol at the top right of your browser
2. From the appearing menu, choose "More tools" followed by "Extensions."
3. Locate the extension you wish to refresh, and turn on "Developer mode" using the adjacent toggle.
4. Press the "Update" button that shows up next to the desired extension.

Where to find "Developer Mode"

Where to find "Update" button for Chrome extension

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